Refund policy
Returns & Refunds Policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us via email at mailto:fanhuayouyue@163.com. Please note, returned items should be shipped to the following address: [INSERT RETURN ADDRESS]
To start a return, please contact us via email at mailto:fanhuayouyue@163.com. Please note, returned items should be shipped to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that we do not accept items returned without prior authorization.
If you have any questions about the return process, feel free to contact us at mailto:fanhuayouyue@163.com.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and correct it.
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and correct it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, or plants)
- Custom/Made-to-order products (e.g., special orders or personalized items)
- Personal care products (e.g., beauty products)
- Hazardous materials or items classified as flammable liquids/gases
If you have specific questions or concerns about a particular item, please contact us.
Please note: We do not accept returns for sale/discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel the order or return the goods for any reason within 14 days. As stated above, your item must be in the same condition you received it, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel the order or return the goods for any reason within 14 days. As stated above, your item must be in the same condition you received it, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we receive and inspect your return, and let you know if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.
We will notify you once we receive and inspect your return, and let you know if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.
If you haven’t received your refund within 15 business days after your return was approved, please contact us at mailto:fanhuayouyue@163.com.